Frequently Asked Questions | Support
View answers to our most frequently asked questions.
Accessing a ControlByWeb module from the Internet is a fairly simple concept, but it is highly dependent on your internet router (or modem/gateway) and your Internet Service Provider … More
Yes, all ControlByWeb Ethernet products are compatible with wireless networks, although they will require additional hardware such as an wireless Ethernet bridge … More
There are several options available to view inputs and monitor/control relays of several different units in one location. The options will briefly be explained below … More
If you have forgotten the password or the IP address assigned to any ControlByWeb product, the device may be reset back to factory defaults. All settings will be reset … More
Many ControlByWeb devices support email notification. It will require the use of an outgoing email server (SMTP server). Most Internet providers have an outgoing email server available … More
For email troubleshooting, there are a few things you can try. First, try to send a test email by entering the following XML command into the browser … More
ControlByWeb devices are compatible with any one-wire (DS18B20) digital temperature sensor. These include the X-DTS-U, X-DTS-S3C, and X-DTS-S32C sensors. These sensors … More
We offer products with several different power supply options: Industrial products that have a part number that ends with an “-I” These products require a DC power supply within … More
Why don’t you include a power supply with your products?
Quick Answer: Most of our products are sold as components which are typically used as part of a larger monitoring or control system. Rather than using separate power supplies for each component in the system, it is usually cleaner and more convenient to use a single power supply to power multiple devices in the system. For this reason, we sell our power supplies separately. Example: If you install one WebRelay™ and two Five Input Modules™ right next to each other, rather than having three power supplies, you can use a single power supply to power all three units which offers a nicer, more compact installation.
All of our ControlByWeb products have a method of backing up the settings and events. A free utility may be downloaded … More